Help & Support

Journal Platinum is a small team. Write to us, we answer.

hello@sayyes.ltd

We usually reply within two business days.

Before you write

  • Back up your entries: Your entries only live on this device. Before switching devices or uninstalling: back them up as a file, under Settings → Data.
  • After a reinstall: A backup file restores your entries in full. So create one now, while the app is still on your device.
  • Change the language: In the app's Settings, under 'Language'.
  • When something doesn't work: Tell us your device, the OS version, and the app version (Settings → This App → Version), plus exactly what happened.