Support

Journal Platinum

Frequently Asked Questions (FAQ)

Where are my entries stored?

Exclusively locally on your device. There is no user account, no login and no cloud synchronization. We never have access to your entries. This also means: we cannot recover lost entries — please back up your data regularly yourself.

Data Backup

We recommend regularly backing up your journal entries:

Open the App settings
Select "File Sync"
Use the "Create Backup" option

You can keep the backup file safely on your device or on an external storage medium. Please check occasionally whether a backup can be restored.

Data Restoration

To restore your data from a backup:

Open the App settings
Navigate to "File Sync"
Select "Restore"
Select your backup file

Dictation Feature

Speech recognition runs on your device; your voice is not transmitted to us. Dictation requires microphone access in your device's settings. You may choose either your operating system's speech recognition or a downloadable speech model. Models are downloaded once in the App settings and can also be removed there again.

App Permissions

Journal Platinum requires the following permissions:

Storage: for backups and data export
Microphone: only for the dictation feature
Internet: for the initial loading of the App, downloading speech models, and for the product area and share function

You can revoke all permissions at any time in your device settings; the other features will remain usable.

System Behavior

After the initial load, the App's core features work without an internet connection
Downloading a speech model may take a few minutes depending on model size and connection
Large backup files may take more time depending on your device

Contact Support

If you need further help or have questions that were not answered here, please contact us:

Email: sayyes.ltd@proton.me
Phone: +44-7448349834

We aim to respond to inquiries within five business days.

Provider

SayYes! Ltd.
Initial Business Centre
Wilson Business Park
Office 620
Manchester
M40 8WN
United Kingdom
Registered in England and Wales
Companies House registration number: 16047536

Full details can be found in the Imprint. The Terms of Use and the Privacy Policy are available within the App.

Updates & Improvements

We are continuously working to improve Journal Platinum. Enable automatic updates in your App Store to benefit from the latest features and improvements.